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Apple launched a service program for MacBooks with a butterfly keyboard, and now a class-action settlement offers user compensation.
Apple settled a class-action lawsuit pertaining to its failure-prone MacBook butterfly keyboard mechanisms earlier this year, awarding a total of $50 million to eligible class members, and affected users can now begin to claim their money. In an effort to make impressively-thin MacBooks, Apple started using a butterfly mechanism that failed at a much higher rate than scissor switches due to their small, single-switch assembly. The tiny form factor was plagued with sticky keys, repeating keys, and key failure. Apple opened a service program to repair affected units for free, but some users had keyboard failures even after repair.
Original purchasers of a MacBook, MacBook Air, or MacBook Pro produced between 2015 and 2019 and equipped with a butterfly keyboard mechanism may be eligible for compensation, according to the settlement website. Essentially, whether a person qualifies and how much money they are entitled to depends on their experience with Apple’s service program. As part of the service program, Apple performed full top case and keycap replacement. People who received at least one of these repairs and still suffered from keyboard issues are eligible for compensation, but some users will need to submit an official claim form to receive their money.
Do You Need To Submit A Claim Form?
Affected class members are divided into three groups, and each group is entitled to different monetary denominations. Additionally, each group will have different guidelines for receiving their compensation. Group 1 encompasses users that received at least two top case replacements — otherwise known as a full keyboard replacement — from Apple or an authorized service provider within four years of purchasing their MacBook. These members will receive an email or postcard confirming their eligibility and will receive an automatic payment. Though the specific amounts have not been announced yet, attorneys expect Group 1 members to get a minimum of $395, per MacRumors.
Class members in Group 2 and Group 3 will need to submit a claim form in order to receive a portion of the settlement. These members may have received an email or postcard with login information to the claimant portal. However, there is an option for eligible members to submit a claim without assigned login information. Affected users can also fill out a paper version of the claim form and mail it to the address listed on the document.
Members of Groups 2 and 3 received at least one top case replacement or at least one keycap replacement, but still faced keyboard issues. People who received a top case replacement are expected to receive a minimum of $125, while people who received a keycap replacement are expected to receive a minimum of $50. Class members may be asked to provide proof of purchase or repair if Apple does not have these records on file. Additionally, all claims must be submitted by March 6, 2023.
For users that faced butterfly keyboard issues even after repair, this settlement aims to provide compensation as a result of the trouble. It’s important to note, though, that Apple denies all wrongdoing as part of the settlement agreement.
Source: Keyboard Settlement, MacRumors
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